Freshdesk integration
Support desks read tickets, tag and route them, and draft answers.
In the Koshra app catalog, not yet used in our own workspace · Customer support
How bots reach it
- Composio connection. Reached through a Composio connection, with a per-bot allowlist so each bot only sees the apps its role needs.
Roles that would use it
- support_triageSort every new customer question by type, urgency and customer.
- support_answersDraft replies to customer questions from your docs and past answers.
- support_escalationsTake the customer questions that need your decision and make them easy for you to handle.
Connect Freshdesk from the app, then add it to the allowlist of each bot that needs it.
Rules
- No bot can use it until you add it to that bot's allowlist; bots start with no apps.
- Set its send tools to Ask, so each message waits on an approval card.
- Set its write tools to Ask, so each change waits on an approval card.
- Every tool call is checked against your Allow, Ask or Block rules first.
Official site: www.freshworks.com/freshdesk
Also in this group: Zendesk, Intercom
Also as Markdown for AI agents.
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