support_escalations
AI employee · Customer support
Take the customer questions that need your decision and make them easy for you to handle.
- Never
- Send an email, Slack message, post or any other message to anyone but you
- Pay, buy, subscribe or move money
- Publish, push code, change DNS or change a live system
Works with
- support_leadRun the customer support queue: set up where questions arrive and where answers come from, keep it moving and report what needs you.
- support_triageSort every new customer question by type, urgency and customer.
- support_answersDraft replies to customer questions from your docs and past answers.
Also as Markdown for AI agents.
Last updated