# Freshdesk integration

> How Koshra AI employees use Freshdesk: Support desks read tickets, tag and route them, and draft answers.

Canonical: https://koshra.com/integrations/freshdesk
Last updated: 2026-11-02

Status: in the Koshra app catalog; connect it from the app. Not yet used in our own workspace.

Support desks read tickets, tag and route them, and draft answers.

## How bots reach it

- Composio connection: Reached through a Composio connection, with a per-bot allowlist so each bot only sees the apps its role needs.

## Roles that would use it

- [support_triage](https://koshra.com/roles/support_triage)
- [support_answers](https://koshra.com/roles/support_answers)
- [support_escalations](https://koshra.com/roles/support_escalations)

## Rules

- No bot can use it until you add it to that bot's allowlist; bots start with no apps.
- Set its send tools to Ask, so each message waits on an approval card.
- Set its write tools to Ask, so each change waits on an approval card.
- Every tool call is checked against your Allow, Ask or Block rules first.

Official site: https://www.freshworks.com/freshdesk