AI employees for customer support
A support queue that keeps moving: triage, drafted answers from your own docs, and escalations made easy for you to decide.
How the work moves
- support_triage sorts each new question by type, urgency and customer.
- support_answers drafts a reply from your docs and past answers.
- support_escalations prepares the questions that need your decision.
- support_lead keeps the queue moving and reports what needs you.
Roles in this team
- support_leadRun the customer support queue: set up where questions arrive and where answers come from, keep it moving and report what needs you.
- support_triageSort every new customer question by type, urgency and customer.
- support_answersDraft replies to customer questions from your docs and past answers.
- support_escalationsTake the customer questions that need your decision and make them easy for you to handle.
What a bot never does
- Send an email, Slack message, post or any other message to anyone but you
- Pay, buy, subscribe or move money
- Publish, push code, change DNS or change a live system
Staff this team
A space is set up with you during the private preview, with the roles you need. Pricing: talk to us. Book a demo.
Other teams: Leadership, Sales and GTM, Marketing, Client services, Recruiting, Research, Finance, Product and platform
Also as Markdown for AI agents.
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