# Twenty CRM integration

> How Koshra AI employees use Twenty CRM: Bots read and update the open-source Twenty CRM with a key of their own, so every change shows which bot made it.

Canonical: https://koshra.com/integrations/twenty
Last updated: 2026-11-02

Status: in use in our own Koshra workspace.

Bots read and update the open-source Twenty CRM with a key of their own, so every change shows which bot made it.

## How bots reach it

- Per-bot MCP server: Each bot gets its own MCP server for this app, with its own key, so access is scoped to that bot.

## Rules

- Deletes and merges are blocked, and bulk changes or writes over 25 records need approval.
- Every tool call is checked against your Allow, Ask or Block rules first.

Official site: https://twenty.com